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ProDefense Products Self Defense Return Policy
We as a distributor will replace any defective item.
There is a 20% restocking fee for the return of non-defective items.
Refunds will be issued in the form of a credit and will be used on your next order.
RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer***. All returns must be authorized by ProDefense Products before product(s) is returned. All products must be returned in the original packaging. ProDefense Products will replace, refund, or credit your account for returned product(s) at ProDefense Products discretion.
***Special exceptions may be made on a case by case basis determined by ProDefense Products. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from ProDefense Products.
Any return must be authorized by a representative of ProDefense Products and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from ProDefense Products. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
States Where Pepper Sprays are Restricted
(We cannot ship to these states. If an order is placed your order will be cancelled)
New York: New York residents may only purchase defense sprays from licensed Firearms Dealers or licensed Pharmacists in that state.
Massachusetts: Massachusetts residents may only purchase defense sprays from licensed Firearms Dealers in that state.
States Where Pepper Sprays Have Some Restrictions
Michigan: Pepper spray must not be more than 10% and can be used for self defense. "The reasonable use of a self-defense spray or foam device containing not more than 10% oleoresin capsicum by a person in the protection of a person or property under circumstances that would justify the person's use of physical force."
Wisconsin: Tear gas is not permissible. By regulation, OC products with a maximum OC concentration of 10% and weight range of oleoresin of capsicum and inert ingredients of 15-60 grams are authorized. This is 1/2 oz. and 2 oz. spray. Further, the product cannot be camouflaged, and must have a safety feature designed to prevent accidental discharge. The units may not have an effective range of over 20 feet and must have an effective range of six feet. In addition there are certain labeling and packaging requirements: must state cannot sell to anyone under 18 and the phone number of the manufacturer has to be on the label. The units must also be sold in sealed tamper-proof packages.
NOTE: Pepper Spray is legal in all 50 states, however a number of cities and states have restrictions on sizes, strengths, etc.. If you have a question, it is wise to check with you local city or state attorneys office. Defense sprays should only be purchased by those 18 years of age or older. The above list may not be totally accurate or complete and Prodefense Products accepts no responsibility for its accuracy or completeness.
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